1. General

Fozia's @ Grand Central ("we", "us", "the restaurant") operates a booking-only dining service for table reservations and special events. By making a booking, purchasing a gift voucher, attending an event, or using our website, customers ("you") agree to these Terms & Conditions.

2. Bookings & Deposits

2.1 Table Reservations

• A non-refundable deposit is required to secure all bookings.
• The deposit amount is shown during checkout.
• Deposits are deducted from the final bill on the day of the booking.
• Deposits are non-refundable under all circumstances.

2.2 Deposit Transfers / Vouchers

• If you cannot attend your booking, the deposit may be converted into a deposit voucher valid for 90 days.
• Deposit vouchers can be used toward any standard table booking within the validity period.
• Vouchers cannot be exchanged for cash.
• Vouchers cannot be used past their expiry date.

2.3 No-Show Policy

• A booking is marked as "No Show" if the party has not arrived within 30 minutes of the booking time.
• No-shows forfeit their deposit in full.
• We may still seat a late arrival depending on capacity, but this is not guaranteed.

3. Special Events

3.1 Payment Terms

• Special events (e.g., Mother's Day, Valentine's Day, Eid, Christmas) require full payment upfront.
• All payments are non-refundable.
• Special event payments cannot be transferred, exchanged for vouchers, moved to another date, or refunded.

3.2 Menu and Pricing

• Menus and pricing may vary depending on the event.
• Prices are fixed for the chosen event and cannot be altered.

4. Gift Vouchers

• Gift vouchers may be purchased for any amount.
• Gift vouchers are valid for 24 months from the date of purchase.
• Gift vouchers can be used for:
  • Standard table bookings
  • Special events
  • In-restaurant purchases (e.g., shop items, spices, chai blends)
• Gift vouchers cannot be refunded or exchanged for cash.
• Lost vouchers cannot be reissued without proof of purchase.

5. Student Offers

5.1 Student Discount

• Students receive 10% off their bill.
• Each student must present a valid student ID to receive the discount.
• The discount applies per student and cannot be applied to non-students in the same party.

5.2 Student Takeaway Box

• The £10 Student Takeaway Box is available between 5pm and 7:30pm only.
• The box includes: Pilau rice, veg pakora, and a choice of curries (chicken/veg):
  • One full curry, or
  • Two curry options served together in the same box
• Curries are portioned to fit one takeaway box.
• This offer is for takeaway only — not available for dine-in.
• Each student must present a valid student ID to purchase a box.
• One box per student ID — group orders require individual student IDs for each box.
• Student offers cannot be combined with other promotions or discounts.

6. Walk-In Customers

• Walk-ins are accepted based on restaurant capacity.
• A full payment is required upon seating for walk-ins (excluding drinks).
• Walk-ins cannot claim availability over pre-booked guests.

7. Table Allocation

• We reserve the right to assign tables based on group size and operational needs.
• Guests may be moved to an alternative suitable table if required.
• Large groups may be seated across multiple tables.

8. Allergies & Dietary Requirements

• Guests must inform staff of any allergies before ordering.
• While we take precautions, we cannot guarantee the absence of allergens.
• Nuts: Most of our food does not contain nuts, but we use nuts in the kitchen for certain recipes. Please contact us directly to discuss this further.

9. Alcohol Policy

• Fozia's is an alcohol-free establishment.
• We do not serve alcohol on our premises.
• Guests are not permitted to bring alcoholic drinks onto the premises.
• We reserve the right to refuse entry or service to anyone who attempts to bring alcohol onto the premises or is under the influence of alcohol.
• No refunds will be provided if service is refused due to breach of this policy.

10. Behaviour & Refusal of Service

• We reserve the right to refuse service for:
  • Abusive or disruptive behaviour
  • Safety concerns
  • Violations of restaurant policy (including alcohol policy)
• Refunds will not be provided in these cases.

11. Liability

• We are not responsible for loss/damage to personal belongings.
• We are not liable for cancellation due to circumstances beyond our control (e.g., power failure, extreme weather, government restrictions).

12. Changes to Terms

These Terms & Conditions may be updated periodically. The latest version will always be available on our website.

Contact Us

For any questions regarding these terms, please contact us at: